The software that supports the MTK methodology. eMTK gives you the tools to find and unlock hidden capacity within your business, and is designed to support the MTK management cycle.
Features of the Management Toolkit:
- FORECAST
- PLAN
- IMPLEMENT /FOLLOW UP
- REPORT
- ACHIEVE
eMTK forecast will allow organisations to reliably predict future requirements. It utilises historical data to predict future workloads and resourcing by seamlessly running algorithms over past trends, peaks, troughs, business cycles and seasonality.
It compares its prediction to actual volumes received in order to access the amount of work likely to be received and therefore its corresponding resource requirements. Data can be either manually entered or uploaded from multiple other sources.
A comprehensive Planning Tool is innate within eMTK and is based on a large number of factors including work volumes, productivity, efficiency and utilisation targets; work effort and resource availability.
Planning can be best represented by the Weekly Planning Principle as follows:
Knowing and understanding the 'Who, What, Where, When & Why' of your business empowers managers to effectively align resources to workloads.
eMTK provides the Team Leader with a Plan v Actual daily snapshot of the team's performance which allows for proactive management.
Clear variances and trending can be identified real-time and resources can be potentially reallocated as required.
eMTK produces a range of reports to ensure your managers are well prepared to proactively manage performance:
- • Planning summary report
- • Daily allocation report
- • Error lost time
- • Skills matrix
- • Daily scoreboard
- • Performance report
- • Team member summary
- • Executive dashboard
- • Weekly summary report
- • SLA report
- • Lost time report
- • Individual performance report
TSP has successfully transformed client organisations through delivering sustainable benefits including:
